Privacy Policy

1.      Introduction

These terms of use (the “Terms of Use”) are entered into by and between you and Magg Care, Ltd the “Company” or “we”). “You” means the client  or patient on whose behalf the Company are providing the service that you or your nominated third party, such as your local authority, have requested. This Website is owned and operated by the Company. These Terms of Use govern your access to and use of this website, including any content, functionality, and services offered on or through Maggcare.com (the “Website”) whether as a guest or registered service user. 

We ask that  ‘You’ read the Terms of Use carefully before using the Website. By clicking to accept or agree to the Terms of Use when this option is made available to you or by using the Website, you agree to be bound and abide by these Terms of Use and our Privacy Policy described below and incorporated herein by reference. You must only access or use the Website if you want to agree to these Terms of Use or the Privacy Policy. Your privacy is essential to us, so we created a separate privacy policy (the “Privacy Policy”), available at Maggcare.com to explain in detail how we collect, manage, use, process, secure, and store your private information. All information we collect on this Website is subject to our Privacy Policy and is included under the scope of the Terms of Use. 

We may occasionally revise and update the Terms of Use at our sole discretion. All changes will be effective immediately after we post them. Your continued use of the Website after posting the revised Terms of Use means that you accept and agree to the changes. You acknowledge and agree that you must review the Terms of Use periodically to familiarize yourself with any modifications. 

We are committed to maintaining the accuracy, confidentiality and security of your personal information. Data protection law provides you with a right to be informed about the processing of your personal information. This Notice describes the personal information that we collect from or about you, and how we use and to whom we disclose that information. Where it is appropriate to the delivery of the service and in accordance with our contract with you or as required by law, we may also prescribe additional purposes and longer retention periods to those set out below.

  • What Personal Information Do We Collect?

In order to access Magg Care Ltd resources, you may be required to provide certain information about yourself and others (Such as next of Keen) as part of the registration process, or as part of your ability to use the resources. You agree that any information you provide will always be accurate, correct, and up to date. If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password, or other security information.

You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. 

We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use. 

We collect and maintain different types of personal information in respect of those individuals who seek to be, are, or were our clients, including the personal information contained in:

  • Personal Information
  • Name
  • Email address
  • Telephone number
  • Gender
  • Date of birth
  • Next of kin contact information;
  • Address

For our Magg Health, information may include medical records and health information (mental and physical) including medicine dosages and Covid-19 or any other pandemic infection and control data;

  • Personal preferences;
  • Ethnicity and religious affiliation;
  • NHS number;
  • Telephone call recordings;
  • Risk assessments;
  • Door access codes;
  • Dietary requirements;
  • Our records of invoicing and payment
  • Payment information (if applicable)
  • what you tell us about yourself;

The personal information which we collect and maintain includes the above and any other information necessary to permit us to manage your care effectively. In addition we may collect and maintain sensitive personal information about you if that has any relevance to your care.

As a general rule, we collect personal information directly from you or from the local authority or others also involved in your care. In most circumstances where the personal information that we collect about you is held by a third party, we will obtain your permission before we seek out this information from such sources (such permission may be given directly by you, or implied from your actions or agreed under contract).

Where permitted or required by applicable law or regulatory requirements, we may collect information about you without your knowledge or consent.

2.2  Non-Personal Information

            •           Browser type and version

            •           Device type

            •           IP address

            •           Usage data (e.g., pages viewed, time spent on site)

  • Why Do We Collect Personal Information?

The personal information collected for Magg Health  is used and disclosed for our business purposes, including establishing and managing your relationship with us. Such uses include:

  • assessing whether we are able to assist you;
  • the management of your care;
  • maintaining records of services provided to you;
  • invoicing, fee collection and debt recovery;
  • keeping records up to date;
  • complying with the legal and regulatory obligations including as regards Covid-19 or any other pandemic or matter of public health;
  • implementing best practice and guidance from the Care Quality Commission or other regulatory or governmental bodies;
  • Such other purposes as are reasonably required by us.
  • Who is responsible?

The person responsible for the personal information about you which we collect (the “data controller”) is the Company. Magg Care Ltd processes and/or manages certain information on behalf of the Company.

  • Monitoring

Some of our premises are equipped with CCTV. Where in use, CCTV cameras are there for the protection of visitors and employees and members of staff, and to protect against theft, vandalism and damage to goods and property on the premises. Generally, recorded images are routinely destroyed and are not shared with third parties unless there is suspicion of a crime, in which case they may be turned over to the police or other appropriate government agency or authority.

This section is not meant to suggest that clients will in fact be monitored or their actions subject to constant surveillance. It is meant to bring to your attention the fact that such monitoring may occur.

  • Can we use your information for marketing our products and services?

We may send you email newsletters if you opt-in to receive such correspondence. We may also send you details of new services but only if it is within our legitimate interest to do so.

We will always let you know that you can opt out from receiving marketing material and you can let us know at any time if you no longer wish to receive direct marketing offers from us. You can do so by emailing us here, or writing to our Data Protection officer whose contact are below.

  • Your Data Protection Rights

Depending on your location, you may have rights under  The General Data Protection (GDPR)  such as:

  • The right to be informed
  • The right to access
  • The right to rectification
  • The right to data portability
  • The right of objection
  • Your Duties:

By visiting our Website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as “Resources”), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of these Terms of Use, and (b) applicable laws, regulations and generally accepted online practices or guidelines. Furthermore, you agree not to use the Website and Resources: 

  • To violate in any way any applicable national, local, or international law or regulation; 
  • To exploit, harm, or attempt to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise; 
  • To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the Content Standards defined below; 
  • To transmit or procure the sending of any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; 
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the preceding); 
  • To access (or attempt to access) any of our Resources by any means other than through the means we provide, including through any automated, unethical or unconventional means; and 
  • To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website or expose them to liability. 

Additionally, you agree not to: 

  • Use the Website in any manner that could disable, overburden, damage, or impair the Website or interfere with any other party’s use of the Website, including their ability to engage in real-time activities through the Website; 
  • Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website; 
  •  Use any manual process to monitor or copy any of the material on the Website or for any other purpose not expressly authorized in these Terms of Use without our prior written consent; 
  •  Use any device, software, or routine that interferes with the proper working of the Website; 
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; 
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website; 
  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack; and 
  • How Do We Use Your Personal Information?

We may use your personal information for the purposes described in this Policy, or for any additional purposes that we advise you of and, where your consent is required by law, where we have obtained your consent in respect of the use or disclosure of your personal information.

We may use your personal information without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so.

We may use the information we collect to:

  • Provide and manage our services
  • To carry out DBS  Check
  • As part of  your subscription to our blog or package subscription
  • Improve our website and services
  • Respond to inquiries or support requests
  • Process transactions
  • Send marketing communications (if consented)
  • Comply with legal obligations

10. Security of Your Information

We use administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users. You are responsible for making arrangements necessary for you to have access to the Website. 

11.When Do We Disclose Your Personal Information?

We may share your personal information with our employees and other parties who require such information to assist us with managing the service we provide to you.

This includes but is not limited to sharing your data with the following who may in turn process your data:

  • our clients;
  • the NHS;
  • your doctor;
  • pharmacies;
  • social services;
  • the local authority;
  • hospitals;
  • emergency services;
  • the District Nurse;
  • specific external suppliers such as systems providers (e.g. of our rostering, H&S reporting and financial systems), IT consultants, legal advisers and auditors.

Also, your personal information may be disclosed:

  • as permitted or required by applicable law or regulatory requirements;
  • to comply with valid legal processes;
  • as part of our reporting activities;
  • to protect the rights and property of the company;
  • during emergency situations or where necessary to protect the safety of a person or group of persons;
  • where the personal information is publicly available; or
  • with your consent where such consent is required by law.

In any such a case, we will not disclose more personal information than is required in the circumstances and, except under compulsion of law, we will not disclose without your consent any legal advice which is the subject of a duty of confidence owed to you.

12. Notification and Consent

Privacy laws do not generally require us to obtain your consent for the collection, use or disclosure of personal information for the purpose of establishing and managing our relationship with you. In addition, we may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.

Where your consent is required this will be requested and recorded in a clear unambiguous way. Where your consent is required for our collection, use or disclosure of your personal information, you may, at any time, subject to legal or contractual restrictions and to reasonable notice, withdraw your consent. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to the Company.

13. How is Your Personal Information Protected?

We endeavour to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. This includes the use of firewalls and encryption as well as other information security requirements, systems and procedures. These safeguards are designed to protect your personal information from loss and unauthorized access, copying, use, modification or disclosure.

Your personal information will not normally be processed outside the European Economic Area. Our IT servers are securely hosted in England which also adhere to the GDPR and vigorous security protocols. We also use data sharing agreements, data processing agreements and the standard contractual clauses to protect your data where it is being shared, processed and/or transferred to a third country.

14. How Long is Your Personal Information Retained?

Except as otherwise permitted or required by applicable law or regulatory requirements, we will retain your personal information only for as long as we believe is necessary to fulfil the purposes for which the personal information was collected (including, for the purpose of meeting any legal, accounting or other reporting requirements or obligations). As a minimum that will be until one year after the expiry of the legal limitation period for bringing a legal claim against the company in respect of the services provided. However, we may notify you that we will retain your personal information for a longer period for the purposes of maintaining our records of the services provided.

In most cases personal information which is maintained by the Company will be deleted 7 years after the discharge of all fees incurred in your care or at the end of any service we have provided to you, whichever is the later.

All health records are retained in accordance with national guidelines which vary depending of the specific records held.

15.Updating Your Personal Information

It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of your relationship with us, please keep us informed of such changes.

You have a right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed. In some circumstances we may decide to update our record of your personal information by appending additional text without deleting the original record.

16. Right of Access to Your Personal Information

You can ask to see the personal information that we hold about you. If you want to review, verify or correct your personal information, please contact the Company. Please note that any such communication may be required in writing.

When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information, however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact us.

Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.

If we cannot provide you with access to your personal information, we will try to inform you of the reasons why, subject to any legal or regulatory restrictions.

17.Your other legal rights

Data protection legislation also provides you with certain other rights. These are not always absolute rights and must be considered in the wider scope of the legislation. These rights are:

  • right to erasure, also known as the right to be forgotten. The broad principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing. In some circumstances this is not an absolute right;
  • right to restrict processing. You have the right to ‘block’ or suppress processing of personal data. Again this is not an absolute right and will depend on the circumstances and any other legal/statutory obligations we may have;
  • right to data portability;
  • right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
  • rights related to automated decision making including profiling.

18. Cookies in use on this website 

  • For any information regarding the cookies that are used on this website, please refer to cookies policy.

19. How to contact us & complaints

If you have any questions, concerns or complaint in respect of data protection and this privacy notice, please do not hesitate to contact us.  Please contact your local Office/ Registered Manager 53 The Wenta Business Centre Watford, Herts. WD24 7ND Alternatively you may contact our Data Protection Officer at Admin@maggcare.com

We will endeavour to address your issue as swiftly as possible.

In accordance with Data Protection legislation Magg Care Limited is registered with the ICO. Our registered address is 53 The Wenta Business Centre Watford, Herts. WD24 7ND

This notice sets out the way Magg Care Limited processes, stores and protects user data and information that you may supply to us. It also outlines the obligations and requirements of the users, the website and website owners.

You may contact us at any point with regards to this privacy notice or the way your personal data is being processed by contacting our Data Protection Officer by one of the following means:

By post: Magg Care, 53 The Wenta Business Centre Watford, Herts. WD24 7ND

By phone: 02030316692

By email: admin@maggcare.com